Refund policy
Last updated: Sept 5th 2023
1. Health and Personal Care Orders:
- Items like air cleaner/purifier units, air cleaner/purifier replacement filters, water replacement filters, vacuum cleaners, vacuum cleaner bags, and filters with damaged safety protection seals cannot be returned.
2. Limited Liability Warranty:
- Our products are covered by a limited liability warranty for defects in material and workmanship.
- Warranty exclusions include damage from shipment, handling, storage, accidents, abuse, misuse, non-conforming usage, modification, or a defaced/removed serial number.
- Warranty is void if repaired by anyone other than us or an approved agent.
- Maximum liability is the product purchase price.
- Warranty is non-transferable and applicable to the original purchaser only.
3. Return Process:
- Request a return authorization from our customer service team.
- Return the product to us for a refund, ensuring it is in good physical condition.
- Include all originally included accessories and the provided return authorization number with the returned product.
4. Refund Details:
- Shipping, handling, gift wrap fees, and taxes paid are non-refundable.
- Prepay all return shipping charges; assume the risk of loss or damage during transit.
- A 25% restocking fee applies, calculated based on the original product price or the retail value of missing parts and accessories (whichever is higher).
- International customers may incur duties, taxes, and brokerage fees, for which they are responsible.
5. Additional Notes:
- Buyers may be responsible for return shipping and applicable restocking fees.
- These amounts will be deducted from the refund.
For any questions or to initiate a return, contact our customer service team. Thank you for choosing our products.